Qualifications:

Education: High School Diploma & Bachelor’s/Associate’s degree in, Communications, Marketing, Public Relations, Graphic Design, Social Media or comparable area of study

Experience/Minimum Time in Equivalent Position: N/A

Required Skills:

• - Preferable background in team sports & active fitness enthusiast
• - Proficiency in Microsoft Office program software knowledge (Word, Excel, PowerPoint, SharePoint & Outlook)
• - Working knowledge of Adobe Creative Suite products including Photoshop, Illustrator, InDesign HTLM5 and Dreamweaver
• - Working knowledge of Adobe Creative Suite products (Photoshop, Illustrator, InDesign, HTML5 & Dreamweaver)
• - Writing & editing skills associated with product literature, sell sheets, manuals & web
• - Technologically advanced with ability to expand knowledge of programs to meet new & challenging company needs
• - Demonstrates willingness to contribute to overall success of the company which may entail a variety of tasks and projects
• - Ability to meet deadlines & work in an efficient manner
• - Ability to grasp concepts & work in an environment that demands problem solving & organization
• - Self-motivated, detailed oriented, focused & ambitious
• - Professional demeanor, team player, positive attitude
• - Ability to prioritize, juggle multiple projects & meet deadlines, both as an individual contributor & supportive team member
• - Excellent customer service
• - Good written & verbal communications skills

Responsibilities:

• - Identify & understand product position in marketplace, market opportunities & competition
• - Monitor & contribute actively to social media campaign
• - Aid in editing & updating marketing literature, ensuring consistent brand elements across many platforms with current & accurate content.
• - Collaboration on graphic design work with editing of product images, logos, and meeting general artwork needs
• - Assistance on updating and editing product support collateral including manuals, safety requirements and technical papers
• - Support in the coordination of plans and strategies for uniformity in brand message, including templates, tag lines and logo usage
• - Assist and support in the implementation, maintenance & organization of corporate web sites
• - Contribute to the production of a quarterly newsletter
• - Fulfill administrative tasks including maintaining & updating all internal sales & marketing documentation.

Qualifications:

Education: High School Diploma or Post High School Technical Certification preferred

Experience/Minimum Time in Equivalent Position: N/A

Required Skills:

• - General understanding of electrical, electronic and mechanical functions
• - Good written & verbal communications skills
• - Proficient in Microsoft Office program software knowledge (Word, Excel, PowerPoint, SharePoint & Outlook)
• - Self-motivated, detailed oriented, organized, focused & ambitious
• - Professional demeanor, team player, positive attitude
• - Ability & willingness to travel throughout the U.S. performing service and training on the equipment (60% travel) - Passport required

Responsibilities:

• - Test product to determine nature of problem
• - Replace parts or adjust product
• - Repair electrical & mechanical products at customer location & at plant
• - Through positive customer interaction and technical knowledge efficiently solving the customer’s problem, improve and enhance the Woodway brand and image
• - Assist other Field Service Technicians & Service dealer network
• - Assist in training and troubleshooting with qualified service providers in all major cities and regions including on-going training and development.
• - Execute all service functions and related paperwork – warranty work orders, repair work orders, shipping products and information, and billing for all service related products/services
• - Provide technical assistance to customers.
• - Provide training to customers when on site
• - Proactively Assist Production, Sales, Quality, and Engineering to improve products and processes.
• - Make suggestions and implement ways to make Woodway Service a profit center for the company.
• - Follow up with customer and document conversation to ensure the treadmill is repaired and the customer is satisfied for all service/complaint calls.
• - Sell and schedule the preventive maintenance to Woodway owners where appropriate.
• - Recommend, Sell and schedule upgrades and part replacement where appropriate to prevent field failures and improve department profitability.
• - Assist with Creation and implementation for service bulletin ideas and on-going training for service providers to ensure quality and consistent repairs throughout the USA.
• - Complete paperwork/ work order’s and trip reports to allow timely completion of all reports for the service department to be turned into Woodway management on a weekly and monthly basis. (Woodway Service report, Non-Woodway service report, warranty parts repost and failure analysis, Parts incoming  vs. parts outgoing)
• - Assist and suggest improvements to develop and maintain an effective and up to date service manual and service bulletin procedure ensuring all repairs are supported by the most current procedure.
• - Develop and maintain communication and training to enhance Woodway’s reputation and brand image.
• - Perform all duties deemed necessary by manager