Ups Holding Pending Instructions and Agreement

UPS Holding Pending Instructions and Agreement: What it Means for You

When it comes to shipping packages and goods, UPS is one of the most reliable and efficient carriers out there. However, there may be times when you encounter a situation where UPS is unable to deliver your package due to “Holding Pending Instructions and Agreement.” In this article, we will explain what this means and what you can do to resolve the issue.

What is “Holding Pending Instructions and Agreement”?

When you see the status “Holding Pending Instructions and Agreement” on your UPS tracking information, it means that UPS is holding your package because they need further instructions from the recipient or the shipper. This may happen for a variety of reasons, such as:

– The recipient is not available to receive the package at the address provided

– The shipper has requested a hold on the package for various reasons, such as a change in address or a delay in shipping schedules

– The recipient or the shipper has requested specific instructions for delivery, such as a specific time or date, a signature required, or a specific delivery location

Whatever the reason may be, UPS will not deliver the package until they receive further instructions and an agreement from the recipient or the shipper. This is to ensure that the package is delivered safely and according to the preferences of the sender and the recipient.

How to Resolve “Holding Pending Instructions and Agreement”?

If you encounter the “Holding Pending Instructions and Agreement” status on your UPS tracking information, there are a few steps you can take to resolve the issue:

1. Contact the sender or recipient: The first step is to contact either the sender or the recipient to find out why the package is being held. They may have specific instructions or preferences that need to be addressed before UPS can deliver the package.

2. Provide further instructions to UPS: Once you have obtained the necessary information from the sender or the recipient, you can provide this to UPS to ensure that they have the correct instructions for delivery. This can be done by contacting UPS directly or by using the UPS website or mobile app.

3. Sign an agreement with UPS: Depending on the specific instructions for delivery, you may need to sign an agreement with UPS before they can release the package. This can be done online or over the phone with a UPS representative.


While seeing the “Holding Pending Instructions and Agreement” status on your UPS tracking information can be frustrating, it is important to remember that this is a necessary step to ensure safe and accurate delivery. By following the steps outlined above and communicating with the sender or recipient, you can resolve this issue and ensure that your package is delivered according to your preferences.